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Legal framework built for your account security

When you open an account with 7meter live, your personal data, payment details and account activity are protected under a clear legal structure.

Account security verifiedPayment data encryptedDANA, OVO, GoPay, QRIS compliant
7meter live Legal framework built for your account security
REACH OUR TEAM

How to contact us about legal or account matters

Team online

Email Support

Send legal queries, data requests or account concerns to our compliance team at [email protected]. Replies are sent within 24 hours, Monday to Friday, 08:00–20:00 Indonesia time.

Live Chat

Open your account and use the chat widget in the bottom-right corner of the lobby. Our English-language support team is available 09:00–18:00 daily. They can answer questions about account terms, data privacy and withdrawals.

Account Settings

Log in, go to your profile menu, select Account > Legal & Privacy. There you can review our current terms, download your data export, and submit requests to update or delete personal information.

DATA & SECURITY

How we protect your information and account access

Encryption & Storage

All personal data—name, email, payment details, transaction history—is encrypted using industry-standard TLS protocols. We store this information on secure servers located in Indonesia and backed up daily to prevent loss.

Payment Verification

Every DANA, OVO, GoPay and QRIS deposit is verified against your account ID and confirmed in real time. Withdrawals require a matching payment method on file and are manually reviewed by our finance team before processing.

Account Access Control

You control your login credentials. We recommend using a strong password. If you suspect unauthorised access, email [email protected] or use live chat to report it immediately and we will freeze your account pending investigation.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your lobby preferences and detect fraud. Essential cookies are necessary to access your account; optional cookies track your browsing behaviour for analytics only and can be declined at login.

Data Retention

We keep transaction records for seven years for regulatory and audit purposes. Account details are retained while your account is active. After account closure, personal data is deleted within 30 days unless required by law to retain it longer.

Your Rights & Requests

You can request a copy of your data, ask us to correct inaccurate information, or ask for deletion subject to legal obligations. Go to Account > Legal & Privacy in the lobby, or email [email protected] with the word DATA REQUEST in the subject line.

Your legal questions answered

We collect your full name, email address, phone number, date of birth and residential address to verify your identity and comply with local regulations. Payment details (DANA, OVO, GoPay or QRIS account info) are stored securely and used only for deposits and withdrawals.

Withdrawal requests are processed within 24 hours on business days. DANA, OVO and GoPay transfers typically arrive in your account within 30 minutes of approval. QRIS transfers may take up to two hours depending on your bank. We verify each request to prevent fraud.

Yes. Email [email protected] with ACCOUNT CLOSURE in the subject line. Your account will be deactivated within 24 hours. Personal data is deleted within 30 days. Transaction records are kept for seven years for regulatory purposes as required by local law.

Report it to us immediately via live chat or [email protected]. We will freeze your account, review the suspicious activity and help you regain control. Change your password and confirm your verified payment method is unchanged to prevent fraudulent withdrawals.

No. We do not sell your data. We share information only with our payment processors (DANA, OVO, GoPay, QRIS providers), fraud-detection services and legal authorities where required by law. All partners are bound by confidentiality agreements.

Your data is stored on encrypted servers in Indonesia. Only authorised 7meter live staff—support, compliance and finance teams—can access your account and personal information. Access is logged and monitored. You can request a full data export at any time via your Account settings.

All new accounts require date-of-birth verification at signup. Accounts for players below legal age are closed immediately upon discovery. We also cross-check registrations against known underage identities and encourage anyone concerned about a minor's account to contact us directly at [email protected].