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Privacy at 7meter live

When you open an account with 7meter live, your personal information and payment details stay secure.

Account security firstPayment data encryptedClear contact channelsYour control over your info
Explore the Lobby Read FAQ
7meter live Privacy at 7meter live
REACH OUR TEAM

Privacy Questions & Data Requests

Team online

Live Chat

Open the chat widget in your account lobby during our support hours. Ask about your data, request corrections or report privacy concerns — our team responds within minutes.

Email Support

Send a detailed privacy question or data access request to our support email. Include your account username and the specific information you need help with.

Account Settings

View and update your personal information, email address and contact preferences directly in your account dashboard under Privacy & Settings.

HOW WE PROTECT YOU

Data Security & Your Rights

Encryption & Servers

All payment details and account information are encrypted during transmission and at rest on our secure infrastructure. Your DANA, OVO, GoPay and QRIS details are tokenised so we never store raw payment card or wallet data.

Cookies & Tracking

We use cookies to keep you logged in, remember your language preference and analyse how you navigate the lobby. You can adjust cookie settings in your browser; some features may be limited if you disable them.

Account Verification

When you withdraw, we verify your identity by requesting documents and matching them to your account registration. This protects both you and us from fraud and unauthorised access.

Data Retention

We keep your account, transaction and KYC data while your account is active and for the period required by Indonesian regulations after closure. Older withdrawal and deposit records are archived after one year.

Third-Party Access

Payment processors, banking partners and compliance officers access your data only for transaction processing and regulatory reporting. We do not sell your information to advertisers or unrelated businesses.

Update Your Data

Contact our support team to correct your address, update your email, or request that we remove non-essential information. Account username and verification data cannot be changed once set.

Privacy Policy & Account Data

We ask for your full name, date of birth, email address, phone number and residential address. During your first withdrawal, we verify these details and may request a government ID and proof of address. This information is used only for account security and to comply with local regulations.

Payment details are encrypted and sent directly to our processors; we never store your full wallet or card credentials. Each transaction is logged and monitored for fraud patterns. If unusual activity is detected, we flag your account and request verification before processing the withdrawal.

Yes. Open your account settings and review your profile, email and phone number. For a full data export — including transaction history, device logs and support interactions — contact our support team with your account username. We provide this within seven business days.

Account and transaction records are retained for the period required by Indonesian law, typically three to five years for AML compliance. Your name, email and verification documents may be kept longer for audit and dispute resolution purposes. Contact support to request permanent deletion where local law permits.

Only your own account login shows your full transaction history and balance. Our internal compliance and support teams access your data to verify deposits, process withdrawals and investigate disputes. Payment processors and banking partners see only the information needed to complete your transaction.

We do not sell your personal information to third parties for marketing or commercial purposes. We share data only with payment processors, regulatory bodies and compliance partners where necessary to process your account and meet legal obligations in Indonesia.

Go to your account Settings and select Privacy & Communications. You can opt out of email promotions, adjust notification frequency and manage cookie preferences. Contact our support team if you need to update your address, phone or email, or request data deletion where local law permits.

Related Pages

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