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Terms & Conditions That Protect Your Play

When you open an account on 7meter live, you agree to the terms that govern how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified…

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7meter live Terms & Conditions That Protect Your Play
REACH OUR TEAM

How to Contact Us About Terms

Our support team is available to answer questions about your account terms, payment policies and withdrawal procedures. You can reach us via live chat, email or the help centre — all channels are staffed during our operating hours. We respond to policy enquiries within 24 hours on business days.

Team online

Live Chat

Open a chat window from your account dashboard or the lobby footer. Our team responds to policy questions in real time during operating hours, seven days a week.

Email Support

Send your terms enquiry to [email protected]. Include your account number and a description of your question; we'll respond within 24 hours on business days.

Help Centre

Browse our FAQ pages and policy documents in your account settings under Support. Most account and payment term answers are listed there with step-by-step explanations.

SECURITY & YOUR DATA

How We Handle Your Account Information

Your account data — name, email, payment details and transaction history — is encrypted using industry-standard SSL protocols.

Data Encryption

All personal and payment information is encrypted in transit and at rest using SSL 256-bit encryption. Your wallet balance and transaction log are protected by multi-layer access controls.

Cookie Use

We use session cookies to keep you logged in and to remember your game settings and preferred payment method. You can review and disable cookies in your browser; essential login cookies cannot be turned off.

Data Retention

Transaction records, account history and identity documents are kept for seven years where local law permits. After account closure, personal data is deleted within 90 days unless legal retention applies.

Third-Party Links

We do not sell or rent your data. Payment processors, fraud-detection services and local authorities receive information only as required by contract or law.

Account Access Requests

You can request a complete copy of your account data, transaction history and personal information via email. We'll provide a downloadable file within 14 calendar days.

Data Correction

Submit changes to your name, email or address via support chat or email with proof of update. We verify and apply corrections within 14 calendar days; identity updates may require re-verification.

Frequently Asked Questions About Our Terms

Your account is personal and non-transferable. If you share your login details, you forfeit access rights and any balance in the account may be frozen pending investigation. We recommend using unique, strong passwords and enabling two-factor authentication in your account settings.

No. Withdrawals must go to the same payment method used for your deposit. This protects your account from fraud and ensures funds reach only you. If you need to update your payment details, contact support and we'll guide you through re-verification.

Once your withdrawal is verified and approved, DANA, OVO, GoPay and QRIS transfers usually clear within one hour. Bank transfers may take 1–3 business days depending on your bank. You'll receive a confirmation email when your payout is processed.

You'll need a valid government-issued ID (KTP, passport or driving licence) and proof of address no older than three months (utility bill, bank statement or rental agreement). Upload clear, legible images via your account settings. Verification usually completes within 24 hours on business days.

Yes. Submit a closure request via support chat or email with your account number. We'll close your account within three business days, process any remaining balance to your registered payment method, and delete your personal data within 90 days where local law permits.

Contact our support team immediately via live chat or email. Provide your account number and describe the unauthorized transaction. We'll suspend your account, investigate within 24 hours and restore any fraudulent withdrawals if verified. Always keep your password and two-factor authentication settings current.

We follow Indonesian payment and financial guidelines where local law permits. Access and eligibility depend on local law in your region. If you relocate outside our service area, you must close your account and withdraw your balance. Our support team can clarify current access rules for your location.

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